Refund, Cancellation & Delivery Policy

1. Delivery policy

What you receive. A purchase gives your account permanent streaming access to one episode on this website and in our Android app. Nothing is posted or physically shipped, and no file is downloaded — episodes are streamed online and can be rewatched as many times as you like.

Delivery timeline.

• Online payment (bKash, Nagad, Rocket, card via SSLCommerz): delivered immediately — typically within a few seconds of the gateway confirming your payment. You are returned to the episode and it starts playing straight away.
• Manual bKash Send Money: delivered after an administrator matches your Transaction ID against our received payments — usually within a few minutes, and within 24 hours at the latest.
• Episodes not yet released: if you buy access to an episode before its early-access release time, it becomes playable the moment that episode goes live.

Delivery process.Sign in → choose an episode → pay → the episode unlocks on your account automatically. You can confirm delivery at any time by opening the episode: a purchased episode shows the player and a "you own this episode" confirmation. No delivery charge is ever added; the price shown is the price you pay.

If delivery fails. If your payment succeeded but the episode has not unlocked within the times above, contact us with your Transaction ID (see section 7). We will either grant access or refund you in full under section 3.

2. General rule

Because an episode becomes watchable as soon as your payment is approved, purchases are generally non-refundable once you have started watching. Please make sure you are buying the right episode before you pay.

3. When we do refund

We will refund the full amount in these cases:

• Duplicate payment — you paid twice for the same episode
• Payment taken but access not granted — your bKash payment was verified but the episode did not unlock, and we cannot fix it
• Episode faulty or unavailable — the episode will not play because of a fault on our side, and we are unable to resolve it within a reasonable time
• Wrong amount — you were charged more than the listed price

Playback problems caused by your own internet connection, device or browser are not grounds for a refund, but contact us and we will do our best to help you get it working.

4. How to request a refund — process and timeline

Email support@prankkingott.com or message us on WhatsApp within 7 days of the payment, with:

• the email address on your account
• the Transaction ID from bKash or from the payment gateway
• the episode name and what went wrong

Then:

• Within 3 working days — we review the request and tell you whether it is approved.
• Within 7 to 10 working days of approval — the money is returned to the same account or card you paid from. Refunds cannot be sent to a different account.

Any charge applied by bKash or the payment gateway may be deducted where we are unable to recover it. Approved refunds also remove your access to that episode.

5. Cancellations

Purchases are for a single episode and are not subscriptions, so there is nothing to cancel and no recurring charge. If a subscription option is offered in future, its cancellation terms will be published here.

6. Refunds after account suspension

If an account is suspended for breaching our Terms of Service — for example piracy, account sharing or payment fraud — purchases are not refunded.

7. Contact

Refund, delivery and payment questions: email support@prankkingott.com, message +8801733350311 on WhatsApp, or see our contact page.